I recently ran into a very frustrating situation with Googles AdMob service. Just over a year ago I posted an update to an App called Intervals. The update added Ad-Mob advertising to the App and an option to remove the ads for a small fee.
All went well and money began to trickle in slowly.
A couple of weeks later my son was born and I forgot all about the app. To be honest I forgot about it for about 8 months.
When I logged into the Ad-Mob site I was informed that ads were no longer being served because Google needed to verify who I am. This in spite of a long history with google, an ongoing subscription to G-Suite, some activity in the Android Play Store, and a completed bank account verification process.
The verification process goes like this; Google posts out a verification number to my business address. So quaint. I then have to put that verification code into the Ad-Mob site. I didn’t receive any verification code and there seems to be no option to request another via their online form as I’m in the UK.
Ok, no problem, lets contact support and explain the situation to them! No.
Seems that with Ad-Mob you can only access support if the app is generating a certain amount of revenue. Since I’m not showing Ads, I have no way of generating that revenue.
I asked on the help forums. Some quite impolite people told me that it might be my fault and I should have jumped on this earlier. I told them I wasn’t a naughty child. I’m actually a good boy, but I’ve been busy and please could I not have detention.
I found a support email address and sent an email. No response from that.
So, I find myself with a small balance I can’t access, no ad revenue, no in app purchase revenue (because there are no ads too remove) and no avenue to resolve this problem with Ad-Mob. All quite Kafkaesque.
Perhaps I should develop my own ad system using referral links. It can’t be that hard can it?